Refund Policy
Clear and transparent refund guidelines for our customers.
1. General Policy
At TV Internet Hub, we aim to deliver a smooth and satisfactory customer experience. Due to the nature of services such as TV, internet, mobile, and bundled packages, refunds are generally not provided once a transaction has been successfully completed.
2. Refund Eligibility
Refund requests may be considered only under the following circumstances:
- Duplicate or accidental charges
- Technical issues that result in unsuccessful or incomplete service delivery
3. Non-Refundable Services
The following services are not eligible for refunds once processed or activated:
- Payments made to utility or telecommunications providers
- Prepaid recharges or package activations
- Any service that has already been fulfilled or enabled
4. Refund Request Procedure
To request a refund, customers must contact our support team within 48 hours of the transaction. Requests should include your full name, service details, transaction reference, and the reason for the request. TV Internet Hub reserves the right to decline refund requests that do not meet the stated eligibility requirements.
5. Refund Processing Time
Approved refunds are typically processed within 7–10 business days and will be issued to the original payment method used at the time of purchase.
6. Contact Us
If you believe you were charged incorrectly or need assistance regarding a refund, please contact TV Internet Hub via phone or email. Our team is committed to addressing your concerns promptly and professionally.